If installation fails, work through the following steps in turn to see if they resolve the problem.
- Check that you have administration rights on your computer.
You must be a member of the Administrators group on your computer to install Xoom. Right-click on the installer, select "Run as Administrator" even if you are logged in as administrative user.
- Check that you have copied XoomSetup.exe onto the local drive, not a network drive.
It may be that you do not have the necessary networking rights to perform this.
- Check that the local Service Optimization server is running.
The status icon can be deceiving, so look at some settings in the Service Optimization Administration tool to be sure.
- Inspect the Events log.
It may contain information that enables you to resolve the problem.
- If the installer still doesn't work, start a command prompt as an administrator, navigate to the installer folder, and run the following, replacing XoomSetup.exe with the actual name of the installer:
XoomSetup.exe /log install.log
This will create a number of log files. Start a support ticket and attach these files together with Application event log so that Zany Ants can analyse them.