FAQ

Frequently Asked Questions about Xoom and its tools.

What information should I supply if I encounter a functional problem?
If Xoom will start, run Diagnostic Snapshot from the command line. This tool, which is a part of a standard Xoom installation, creates a corpus (captured co...
Mon, 18 Apr, 2016 at 3:53 PM
Why doesn't my dictionary appear in Settings Migration Tool?
Sometimes dictionaries do not appear in Settings Migration Tool after the configuration tree has been loaded. Settin...
Mon, 18 Apr, 2016 at 2:40 PM
When should I restart Xoom Service?
Xoom Service needs to be restarted under the following circumstances. If external changes have been made to the scheme or to SXP object ref...
Mon, 18 Apr, 2016 at 2:40 PM
How do I change the Service Optimization credentials used by Xoom Service?
Instructions for changing the credentials used by Xoom Service to access Service Optmization. Credentials are read w...
Tue, 4 Aug, 2015 at 5:24 PM
Troubleshooting installation
If installation fails, work through the following steps in turn to see if they resolve the problem. Check that you have administration rights on your comp...
Fri, 25 Feb, 2022 at 9:14 AM
Error message: Xoom.SXP component not found
In certain circumstances, using Xoom can generate the error message 'Xoom.SXP component not found'. This may be caused by a recent ClickSoftware pat...
Fri, 22 Aug, 2014 at 11:49 AM